{"id":49022,"date":"2026-07-06T19:37:56","date_gmt":"2026-07-06T17:37:56","guid":{"rendered":"https:\/\/www.spotwork.com\/?p=49022"},"modified":"2026-07-06T19:42:20","modified_gmt":"2026-07-06T17:42:20","slug":"chef-de-projet-transformation-senior-infogerance-it-support-utilisateur","status":"publish","type":"post","link":"https:\/\/www.spotwork.com\/en\/chef-de-projet-transformation-senior-infogerance-it-support-utilisateur\/","title":{"rendered":"Senior Transformation Project Manager, IT Outsourcing, User Support"},"content":{"rendered":"
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Chef de Projet Transformation Senior – Infog\u00e9rance IT & Support Utilisateur<\/h1>\n

Duration: 6 months renewable | Start date: ASAP | Location: Paris | Daily rate: Based on experience<\/p>\n

 <\/p>\nWe are looking for a Senior Transformation Project Manager<\/strong> pour le compte d’un de nos clients du secteur financier dans le cadre d’un projet de transformation de l’infog\u00e9rance bureautique et d’am\u00e9lioration des services End User Support<\/strong>.\n

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Context<\/strong><\/p>\n

Dans le cadre du renouvellement de son contrat d’infog\u00e9rance bureautique, notre client recherche un Chef de Projet Transformation Senior afin de piloter la transition vers le nouveau dispositif de services. Vous interviendrez sur l’ensemble du cycle de transformation, depuis la finalisation du processus de contractualisation jusqu’au pilotage op\u00e9rationnel du prestataire, en passant par la mise en place de la gouvernance, le suivi des engagements de service et les projets d’am\u00e9lioration continue. Vous contribuerez \u00e9galement \u00e0 l’int\u00e9gration de nouvelles solutions, notamment autour de l’Intelligence Artificielle, pour optimiser les processus de support utilisateur.<\/p>\n

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Roles and responsibilities<\/strong><\/p>\n

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  • Supporting the finalization of the contracting process with the selected service provider.<\/li>\n
  • Prepare for the start of the new service and the transition plan.<\/li>\n
  • Establish contractual governance (operational committees, steering committees and strategic committees).<\/li>\n
  • Piloter la transition jusqu’au passage en r\u00e9gime nominal.<\/li>\n
  • Coordinate the IT teams, the business units and the service provider.<\/li>\n
  • Ensure monitoring of the service provider's performance through SLAs and KPIs.<\/li>\n
  • Monitor costs, analyze variances and contribute to budget management.<\/li>\n
  • Produire les reportings et les supports d’aide \u00e0 la d\u00e9cision.<\/li>\n
  • To manage the deployment of new services, including a LiveChat system.<\/li>\n
  • Contribuer aux projets d’am\u00e9lioration continue et \u00e0 l’int\u00e9gration de solutions d’Intelligence Artificielle dans les processus de support.<\/li>\n
  • Supporting change management with users and internal teams.<\/li>\n<\/ul>\n

     <\/p>\n

    Required Skills<\/strong><\/p>\n

    Essential:<\/p>\n

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    • Proven experience in IT project management<\/strong><\/li>\n
    • Piloting experience contrats d’infog\u00e9rance, TMA ou TRA<\/strong><\/li>\n
    • Good command of ITIL frameworks<\/strong><\/li>\n
    • Experience of supplier management<\/strong> and monitoring of SLAs\/KPIs<\/li>\n
    • Ability to coordinate multiple stakeholders<\/li>\n
    • Proficiency in Jira and Confluence<\/li>\n<\/ul>\n

      Appreciated:<\/p>\n

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      • Knowledge of Microsoft 365 environments<\/strong> and of the workstation support<\/strong><\/li>\n
      • Exp\u00e9rience sur des projets int\u00e9grant des solutions d’Artificial intelligence<\/strong> (chatbot, automation, ticket qualification)<\/li>\n
      • Connaissance de Nexthink ou d’un outil \u00e9quivalent de supervision de l’exp\u00e9rience utilisateur<\/li>\n<\/ul>\n

         <\/p>\n

        Details<\/strong><\/p>\n

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        • Startup: As soon as possible<\/li>\n
        • Duration: 6 months renewable<\/li>\n
        • Location: Paris<\/li>\n
        • Presence: Full-time<\/li>\n
        • Freelance<\/li>\n<\/ul>\n

           <\/p>\n

          If you are ready to take on this challenge within a major project, please send us your detailed CV highlighting your relevant experience in relation to this mission.<\/p>\n

          _____<\/p>\n

          If you are not available, WIN \u20ac1000<\/strong> by sponsoring a consultant for this mission!<\/strong> *<\/p>\n

          (*) 1000\u20ac excluding tax paid into your professional account in the event of placement of the consultant on this mission | provided that it is not already referenced in our databases.<\/p>\n\t\t\tApply for the offer Sponsor a consultant\t\t\n\t\t\t\t

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            Apply to the ad <\/h2>\n